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Spectrum Laboratory Products Customer Privacy Policy


This website is the responsibility of Spectrum Laboratory Products, Inc. which can be contacted by mail at 769 Jersey Avenue. New Brunswick, NJ 08901-3605 USA, Attention: Marketing Department; or by e-mail at Marketing@SpectrumChemical.com. The Web server on which this Web site is housed is owned and maintained by Spectrum Laboratory Products, Inc. ("Spectrum", "we", "us" or "our", which terms shall also include our Affiliates. "Affiliates" means any entity that directly or indirectly controls, is controlled by, or is under common control with us. "Control" for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity)


 

1. Our Commitment to Protecting Your Privacy


Your privacy is important to Spectrum. To understand how we collect, store and use certain personal information that you share with us and to learn about choices you have concerning how we use this information, please read the privacy policy stated herein ("Privacy Policy"), which applies to all products and services offered by Spectrum ("Service").


This Privacy Policy sets out the basis on which any Personal Data which we collect from you, or that you provide to us, will be processed by us. In this Privacy Policy, the term "Personal Data" means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, our possession.


Please read the following carefully. Registering for a Spectrum account ("Your Account") on our website or any mobile application, use of Your Account and accepting the terms of this Privacy Policy indicates that you have reviewed this Privacy Policy and have agreed to be bound by it. You will be required to expressly accept this Privacy Policy before registering Your Account (or before continuing to use the Service), and any users who use Your Account will also be required to expressly accept this Privacy Policy before first accessing (or before continuing to access) our Service through Your Account. If you do not agree to these terms you must leave our website immediately. If you choose to accept this Privacy Policy, we will keep a record of your acceptance in this regard.


The following policies apply to www.SpectrumChemical.com. Spectrum is not responsible for the privacy practices or the content of any other Web sites that are hyperlinked to or from SpectrumChemical.com.

 

2. Information we collect from you


You can browse SpectrumChemical.com and our online catalog without disclosing any information about yourself. However, to receive access to the site's advanced features and services, we ask that you register by providing certain personal information.

a. Data provided by you — If you wish to order products on this Web site, you will be asked for Contact Information (your name, phone number and e-mail address), Shipping Address, Billing Address and Method of Payment (either a valid Spectrum Account Number or a Credit Card Number). All pages on this Web site have encryption protection. However, some pages to which you link from this site may not be encrypted. (see Data Security below).

b. Data collected directly by us — During web browsing, Spectrum collects the domain name, IP address, computer type and browser type of site visitors. This information is aggregated and used internally for statistical analysis of visitor activity and usage trends. This information may also be used at the visitor's request to provide technical support.


 

3. Why we collect data from you


Personal information is collected from you in order to provide, improve and ensure delivery of customer service, including optimization of ordering processes, communication of new services and personalization of how our content is presented to you.


Registration — You can browse our website and online catalog without revealing any personal information. However, if you wish to access more advanced features and services within our website, we ask that you register by providing certain personal information. This information may include but is not limited to your name, Spectrum account information, telephone number, e-mail address and credit card number. Spectrum uses this information to give you access to the following benefits:


  • View your contract price online
  • View up-to-the-minute product availability based upon your expiration dating requirements
  • Place orders based on real-time availability
  • View the current status of your orders
  • Use personal Shopping Lists, Order Templates and other Ordering shortcuts

The information you provide when you register is used only for the above purposes and to determine site activity and usage trends.


 

4. Session Tracking and "Cookies"


The product selection and ordering process requires that each Web page recognize your entire visit to the site - a technology known as a "session tracking." One way to accomplish session tracking is to save "cookies" to your computer. Spectrum may use cookies, or functionally equivalent technology, to accomplish session tracking.

Session tracking through the use of cookies allows you to place products in your Shopping Cart while browsing for other products and enables you to avoid re-entering data on multiple pages. In short, session tracking and the use of cookies help to make your visit to SpectrumChemical.com more efficient and more convenient.

Spectrum does not use cookies or the information obtained through cookies for any purpose unrelated to your activities on SpectrumChemical.com. Spectrum does not obtain personal information about you (such as your name, address, telephone number, or social security number) through the use of cookies or any other electronic means via SpectrumChemical.com unless you voluntarily supply that information to us through the registration process or other communications.

Please note: The "session ID" is assigned to each session. If you visit SpectrumChemical.com and leave for any reason, your ID will have changed when you return. If you were a logged-in Registered User for the previous session, any items you placed in your Shopping Cart will be saved for you. If you were not logged in, those items will be lost.


 

5. Data Collected During Ordering


If you wish to order products on SpectrumChemical.com, you will be asked for Contact Information (your name, phone number and e-mail address), your Shipping Address, Billing Address and Method of Payment (either a valid Spectrum Account Number or a Credit Card Number). All pages on this Web site have encryption protection. However, some pages to which you link from this site may not be encrypted. We store all personal data in a private database that is not connected to the Internet. The Billing Address and Method of Payment is used only by Spectrum to secure payment for your order. Your Contact Information and Shipping Address may be shared with a product's manufacturer, if the product is shipped directly from the manufacturer. Order information will not be used for unauthorized purposes.


 

6. Data Security


This site uses Secure Socket Layer encryption in the transmission of all information. All pages on this Web site have encryption protection. However, some pages to which you link from this site may not be encrypted. Spectrum stores all personal and financial data in a private database that is not connected to the Internet. Although no systems or safeguards can be guaranteed as foolproof, our databases are protected from unauthorized access by firewalls, passwords and other mechanisms.


 

7. Your Consent


Any information provided to us by site visitors in purchase orders, registration forms, and surveys will be used only for the authorized purposes stated herein. We do not sell or otherwise provide any of this information to mailing list companies or other similar database organizations.

You may also choose to receive promotional literature via e-mail or postal mail. Consent to receive such information may be obtained through “opt-in” forms on the Spectrum website. Receiving such information from Spectrum without “unsubscribing” from future communications will also be considered by Spectrum as consent to continue such communications.

If you wish to be removed from our database, you can call 800-813-1514, or e-mail us at Marketing@SpectrumChemical.com, or unsubscribe to any specific email communication. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.


 

8. Marketing of New Features and Promotional Information


Occasionally, Spectrum may wish to inform you of new features of the site, special product promotions, contests or other marketing programs.

If you have registered, you will be offered these announcements via e-mail or postal mail. You can activate or deactivate the transmission of these announcements to you by requesting access to your email preferences.

Certain areas of the site will inform you of how to take advantage of any contests, promotions, publications, and special benefits which may be offered from time to time. These areas may require you to provide personal information, such as but not limited to your name, address, contact information and/or purchasing history. This information may be used to determine your eligibility and may be provided to Spectrum vendors whose products may be of interest to you.


 

9. Contacts from Spectrum


Spectrum may need to contact you for sales information, customer service or technical support. Please contact us if you do not wish us to continue contacting you for any of these purposes.

Spectrum reserves the right to contact site visitors regarding their account status and changes to any relevant agreements or policies.

Spectrum reserves the right to change this policy at any time by notifying visitors of the existence and location of the new or revised privacy policy.


 

10. Your rights and contacting us

 

a. General rights

 

You have the right (subject to various exceptions and in accordance with data protection legislation in your country) to access certain Personal Data held about you and correct any inaccuracies. We may charge a reasonable fee for the processing of any data access request in accordance with data protection legislation in your country. You also have the right to raise a complaint about our processing with the data protection regulator in your jurisdiction.

 

b. Right to opt out of direct marketing

 

You have the right to ask us not to process your Personal Data for direct marketing purposes. You can exercise your right to prevent such processing by indicating that you do not consent to direct marketing at the point at which we collect your Personal Data. You can also exercise the right at any time after we have collected and used your Personal data for direct marketing purposes by:

 

i. following the opt out instructions contained in the relevant communications; or

ii. requesting access to your email preferences

 

c. Updating information

 

We will take reasonable steps to try and ensure that your Personal Data is accurate. To help us do this, please notify us of any changes to your Personal Data.

 

d. Contacting us

 

Spectrum Laboratory Products, Inc.
Attention: Marketing Department
769 Jersey Avenue
New Brunswick, NJ 08901-3605
USA

 

or by e-mail at Marketing@SpectrumChemical.com

 

or by phone 800-813-1514