Spectrum Online Privacy Statement
(Last updated: October 2007)
Spectrum Chemicals & Laboratory Products (Spectrum) is committed to protecting your privacy. Please read the Spectrum Online Privacy Statement below. This Spectrum Online Privacy Statement applies to data collected by Spectrum through its websites, as well as its offline product support services.
Collection of Your Personal Information
In order to access some Spectrum services, you will be asked to sign in with an e-mail address and password, which we refer to as your credentials. As part of creating your credentials, you may also be requested to provide questions and secret answers, which we use to help verify your identity and assist in resetting your password, as well as an alternate email address. Some services may require added security, and in these cases, you may be asked to create an additional security key. Finally, a unique ID number will be assigned to your credentials which will be used to identify your credentials and associated information.
We ask you to provide personal information, such as your e-mail address, name, home or workaddress or telephone number. We may also collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites. If you choose to make a purchase we may ask for additional information, such as your credit card number and billing address that is used to create a Spectrum billing account.
We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with Spectrum sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses.
When you receive newsletters or promotional e-mail from Spectrum, we may use web beacons (described below), customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information.
In order to offer you a more consistent and personalized experience in your interactions with Spectrum, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.
Use of Your Personal Information
Spectrum collects and uses your personal information to operate and improve its sites and carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences.
We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from Spectrum.
Sharing of Your Personal Information
Except as described in this statement, we will not disclose your personal information outside of Spectrum without your consent. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service.
They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on Spectrum; (b) protect and defend the rights or property of Spectrum (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of Spectrum services or members of the public.
Accessing Your Personal Information
You may have the ability to view or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (user ID and password).
Communication Preferences
You can stop the delivery of future promotional e-mail from Spectrum sites and services by following the specific instructions in the e-mail you receive. You may also have the option of proactively making choices about the communications you receive from particular Spectrum sites by logging-in and changing your user profile.
Security of Your Personal Information
Spectrum is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.
Use of Cookies
Spectrum websites use "cookies" to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. Spectrum websites use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Spectrum sites that depend on cookies.
Use of Web Beacons
Spectrum web pages may contain electronic images known as Web beacons - sometimes called singlepixel gifs - that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages. We may include Web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.
Spectrum may also employ Web beacons from third parties in order to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns. We prohibit Web beacons on our sites from being used by third parties to collect or access your personal information.
Changes to This Privacy Statement
We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement.
Spectrum welcomes your comments regarding this privacy statement. If you have questions regarding this statement or believe that we have not adhered to it, please contact us either by email (marketing@spectrumchemical.com) or call us at 800-813-1514 and ask for Marketing Communications.
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